Covington, Virginia
Not resolved
Customer service
Diversity of Products or Services

I bought a Troy-Bilt 2550 Pressure Washer from Lowes only to have it fail within 2 years of use.I found out Troy Bilt bought and marketed a cheat Briggs and Stratton engine with plastic gears in it.

It doesn't even have a fuel filter on it so the carburetor gets dirty. They have refused me a refund, metal gears to replace the plastic gears, put me on hold, hung up on me, and smarted off at me.

All they have done was point the finger at Briggs and Stratton saying it's their fault, I contacted Briggs and Stratton and they are pointing the finger at Troy Bilt saying they bought the engines and marketed it (mostly with Lowes).Nothing but a back and forth he did she did fight yet no one wants to take the blame nor care about their customers.

Reason of review: Poor customer service.

Monetary Loss: $270.

Preferred solution: Send the metal gears to replace the cheap plastic gears or send me my money back..

I liked: How they dont stand behind their products.

I didn't like: Treat their customers like they are not important.

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