Troy Bilt Reviews

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Troy Bilt - Unrecognized charges
Good morning! This will be the second you will be hearing from me. My name is Elijah Afere. I called earlier this week because you charged me about $70 for no reason! I am not a customer I have never been to your website nor have I heard of your website! I disputed the...
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ID
#2030403 Review #2030403 is a subjective opinion of poster.
Service
Troy Bilt Customer Care
Loss
$65
Preferred solution
Full refund
New Reviewer

Lawn tractor died after a year and after warranty work runs worse

The lawn tractor lost power, was blowing black smoke, black spark plug, and I took it to warranty repair person after replacing spark plug, coil, fuel filter and air filter. It had lost power and would stop after trying to cut grass. After a week in the shop of an authorized repair person, it is hard starting and runs worse than before. Have. It is still under warranty.
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ID
#2878394 Review #2878394 is a subjective opinion of poster.
Pros
  • Cuts grass well when it runs
Cons
  • Engine is not dependable
Loss
$140
Preferred solution
Full refund

Had my Troy Bilt For Four months.Puller Sting tore.Push primer leaking Gas.Not Happy with my choice.

Bought my Troy Bilt at Home Depot.Used it maybe 4 times pull starter rope busted.Primer push button leaking gas.Very disappointed in your Product.Waste of money.Mothers Day Gift.Insurance was not Purchased.Sitting in the Garage.will not Recameand.
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ID
#2843223 Review #2843223 is a subjective opinion of poster.
Location
Corpus Christi, Texas

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New Reviewer

My Troybuilt blower lost compression

I bought a Troybuilt blower from lowes in Sanford North Carolina not to long ago, and it has lost compression in the motor. I house everything i have in a cooled safe building. My Sn number is 1a307da1991 and the MDltb430 if i read i t correctly. Is there anything your company can do to replace this blower. I took it to a reputable dealer to fix it but they can not fix it.
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ID
#2840915 Review #2840915 is a subjective opinion of poster.
Preferred solution
Another blower I love the way it worked.

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New Reviewer
I purchased a Troy-Bilt TB230 1-1/2 years ago at Northern Tool. The mower is still under warranty as of this writing (08/10/2021). Even with fresh gasoline and fuel stabilizer (Stabil), this mower refuses to start after being idle for a month. All three of their local...
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ID
#2840605 Review #2840605 is a subjective opinion of poster.
Pros
  • Competitive price
Cons
  • Warranty fraud
Loss
$125
Preferred solution
Full refund

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New Reviewer

Couldn’t get no help

Needed help with a part and wanted to make sure it was the right one for my zero turn mower. It definitely needs it because it is bent
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ID
#2840525 Review #2840525 is a subjective opinion of poster.
Pros
  • Price was reasonable
Cons
  • Having to send a detailed email
Preferred solution
Product look up

Poor construction, poor quality, overpriced, lawn mower that didn't even make it a year

Model: 13A726JD023 100****873 DOM: 07/2020 Serial Number: 1G280B20311 Pork construction and cheap materials utilized and steering mechanism. Steering bar, bracket, slippage, unable to steer, throttle pedal sticks, sometimes won't start. And all less than a year. No one will assist you on weekends with your inoperable lawn mower. Parts aren't available in stores. Troy-Bil t doesn't have any customer service. During weekdays still no response.

User's recommendation: Don't purchase Troy-Bilt absolutely waste of money.

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ID
#2802179 Review #2802179 is a subjective opinion of poster.
Location
Summerfield, Florida
New Reviewer

Warranty issues

Same as last time...ZERO help or support with this matter..n again I called customer service and was told by Al..they didn't have any info on this matter...yet funny approx 2 weeks ago I gave a woman all the info...date of purchase along with model number n serial number...but each time I call 800828****...its the same song n dance. Nobody has this info in their systems, but funny but not really I have a frickin case # 0698****....so how do I have that?? N to even make matters worse its a frickin Chinese engineAdv

User's recommendation: Avoid Troy bilt cuz they DON'T honor warranty work.

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ID
#2787510 Review #2787510 is a subjective opinion of poster.
Loss
$1600
Preferred solution
Fix it

Missing Information

What kind of a company does NOT put their email address in the area that clearly states " Phone numbers and EMAIL?
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ID
#2786206 Review #2786206 is a subjective opinion of poster.
Location
Boerne, Texas

Very helpful customer service

I am looking to buy a specific product and got great Information. Will be ordering soon. Customer service was very helpful.
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ID
#2781026 Review #2781026 is a subjective opinion of poster.
Location
La Grange, North Carolina

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Verified Reviewer
New Reviewer
I bought a TB 30 riding lawnmower and went to Home Depot last week to see what I do when I have a problem I purchased it on 6/21/21 no help contacted Troy bolt and after waiting a long time on the phone yesterday I finally talked to someone and took it to the service...
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1 comment
#2046705

Can’t believe my tractor was fixed this quick Thank You for this

ID
#2760596 Review #2760596 is a subjective opinion of poster.
Cons
  • Will never buy again
Preferred solution
Let the company propose a solution

Carburetor not made for mower.. no production

Four wheel drive walk behind mower... Bought in april ... 2020 worked all last summer just fine. Stored it in garage ... this year 2021... it will not start... took to repair shop... the said needed new carburetor... shop ordered part.... so far they said it was on back order... it's been 2 months and nobody has them in stock in the USAtroy bilt dropped the ball big time ! Either the carburetor was a POS... that's why there aren't any available anywhere in the USA .
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ID
#2742030 Review #2742030 is a subjective opinion of poster.
Location
Camden, New Jersey
New Reviewer

Sold me too bad lawn mowers Troy-Bilt is terrible

Bought lawn mower Troy-Bilt April had to take it back because it leaked all the gas out got a replacement a second one and this one won't stay started it's ridiculous I think you should refund my money I wouldn't recommend these lawn mowers to anybody
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ID
#2714917 Review #2714917 is a subjective opinion of poster.
Product
Troy Bilt Lawn Mower
Preferred solution
Full refund
New Reviewer

Bolts holding the carburetor on broke off. Wanted to return it for credit card refund or in store credit. Denied

The store manager walked away and cashier IN CUSTOMER SERVICE AND RETURNS, crumpled up our receipt and threw it in the garbage. We left the broken weed whip laying there. It is of no value to us now.

User's recommendation: Don't buy power tools or garden equipment there.

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ID
#2691853 Review #2691853 is a subjective opinion of poster.
Cons
  • Warranty through menards is difficult
Loss
$88
Preferred solution
Full refund

4 cycle trimmer TB 685 EC

The starter assembly on this model has failed due to defective starter pawls. I chatted with the company and then talked with a CSR. My trimmer is still under warranty and Troy Bilt sent me a starter pawl replacement kit, supposedly for my trimmer. I provided model and serial number, but received the wrong parts. The pawls on my model are metal, I received plastic pawls that don't fit the machine.DON'T PURCHASEDFON

User's recommendation: DON'T PURCHASE TROY BILT PRODUCTS.

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ID
#2661312 Review #2661312 is a subjective opinion of poster.
Location
Rouses Point, New York
New Reviewer

Troy bilt pony sucks

always something wrong last yr it was the reverse lever which was our first yr this yr it will not go forward or backwards paid with tax over 1500.00
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ID
#2661004 Review #2661004 is a subjective opinion of poster.
Pros
  • Price was reasonable
Cons
  • Not well made
Loss
$1500
Preferred solution
Full refund

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