Troy Bilt Phone Numbers and Emails

Toll-Free Number:

  • (800) 828-5500

Customer Service:

  • (860) 318-2507
    Order Status
  • (888) 611-6708
    Pressure Washer and Generator Inquiries

Troy Bilt Email:

Privacy Inquiries
Claim Your Business

Troy Bilt Contact Information

Troy Bilt Website:

Troy Bilt Help Center:

Corporate Office Address:

Troy-Bilt LLC
P.O. Box 368022
Cleveland, Ohio 44136
United States

Other Info (opening hours):


Monday - Friday: 8:30am - 5:00pm EDT

Saturday - Sunday: Closed

Mailing Address:

Attn: Legal Department

5903 Grafton Road

Valley City, OH 44280

Troy Bilt Customer Service Reviews

1.5 / 5
Dave B Dip
Poor Customer Service

I purchased a Chipper, Shredder Vacuum at a cost of over $1,000. It arrived yesterday and upon opening the box, I found two broken plastic pieces in the box. I saw they came from the air cleaner ...

Robert H Gbl
Great prices no customer service

Great prices no customer service I love the products love the prices but have an issue with my deck Ive been trying to resolve it with customer service with no avail cannot get in touch with anyo...

Summary of Troy Bilt Customer Service Calls

03:57 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Troy Bilt Customer Service?

Product/ Service Question:

  • “How does our shop become certified so we can do repair and warranty work?”
  • “Lawnmower not working”
  • “Lawnmower mat working properly”

Request for Information Question:

  • “I need chai for my TB4218 chainsaw. What kind the chain do I looking for?”
  • “Question on an order”
  • “Question about the troy Bilt chainsaw air filters”

Return/ Replace Question:

  • “Parts replacement”
  • “Replacement blade”
  • “Replacement key”

Shipping and Delivery Question:

  • “Missing parts order them payed extra for shipping and still not delivered”
  • “Can't get the string to pull to crank it”
  • “I cannot get the oil filter loose and I have an oil filter wrench it's a new troy Bilt riding mower bronco 42”

Payments and Charges Question:

  • “Got a electric bill on my account that is not mine .. want to know why I got that bill ..”
  • “Payment”
  • “Sales transaction dispute”

Activation/ Cancellation Question:

  • “Order cancellation”

Staff Question:

  • “Poor. Customer service on the phone callls”
  • “Repair service for Troy Bilt snowblower”

Cards Question:

  • “My card was charged 2times for part”

Other Question:

  • “Assembly”
  • “Snowblower won't start”
  • “Battery”


Troy Bilt Pros and Cons

Pros: Price was reasonable, How they dont stand behind their products, Good rider mower so far, Had good one in past, When they run they work

Cons: Piece of junk, Quality of their product, No support, Will never buy again, Built for life is meaningless

Related Companies

Mtd Products, Cub Cadet, Bolens, Remington Power Tools, Yard Machines


In 1937, Troy-Bilt introduced the first American-made rear tine rototiller. Troy-Bilt lawn and garden equipment is designed to last a lifetime. Troy-Bilt offers a complete selection of premium quality outdoor power equipment, including riding mowers, walk-behind mowers, tillers and cultivators, trimmers and edgers, leaf blowers, wheeled blowers, handheld blowers, chipper shredders, log splitters, snow throwers , power products, generators, haulers, and pressure washers. All the products offered by the company are available in the Lowes store chain and online. The customer service of the company is available at 1-800-269-6215 or by filling in the online form.

Troy Bilt reviews and complaints

Troy Bilt is ranked 234 out of 1041 in Equipment category

Area Served


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