Scott L Oau
map-marker New York, New York

Weed eater warranty

Oil running out of air filter no compression wont start only used weed eater three times bought it last July around the 29th
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Preferred solution: Full refund

User's recommendation: Depends on how you handle this problem

Paul P Wrl

Impossible to get customer service to simply return a part. Online for over 4 hours over 2 days. Never ever again

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Trying to get a belt returned for my rototiller. Nothing online to fill out. You must call and wait for hours to get through. They obviously are hoping you will drop it a keep the items. Chat is absolutely useless. They told me to call back because Monday was too busy - I was calling on a Wednesday and Thursday.
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Loss:
$47
Pros:
  • Fairly well made
Cons:
  • No i mean no customer support

Preferred solution: Full refund

User's recommendation: stay away from any contact with them. It's pointless Buy parts from Amazon, not Troy Bilt

Anonymous
map-marker Newport News, Virginia

Product

We just purchased a gas weedeater and it started once, we turned it off (a bad Idea) then the dumb thing wouldn't start again. This is the worse product we have ever owned. Just purchased a different company gas weed eater.
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Loss:
$134

Preferred solution: Let the company propose a solution

User's recommendation: Stay Away

Walter G Pay

Customer is the worts

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on hold for more than a hour also order part a week ago still hasn't ship you should treat your customer better
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Cons:
  • Worst company to get hold off

Preferred solution: Full refund

User's recommendation: get better customer service reps

Shelby J Hqh

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Verified Reviewer
| map-marker Belleville, Illinois

Bought chainsaw 2 wks ago that has never run properly

Purchased chainsaw from Big Pines Hardware in Silver Springs Florida. I have receipt but they refuse to replace it. On hold w Troybuilt customer support for 2 hrs. Unable to complete online registration due to incorrect serial and model #. PLEASE HELP!!
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Loss:
$213

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy from small box store like Big Pines Hardware in Silver Springs,FL.

Anonymous
map-marker Sterling, Virginia

Errors in webpage & seemingly overpriced parts

Recently hit a bicycle part tossed indiscriminately by some dolt into the yard which caused the blade arbor to torque the deck when I ran over it. End result was deck needed to be replaced.

Checking the web page revealed the bare deck was available for $772.00, $80.00 freight and $58.00 sales tax. Total $904.00. Ow! Would still have to transfer the arbors, pulleys etc to the new bare deck.

Added mulching blade would be another $30.00 from local supplier. Seemed excessive for stamped sheet metal so scoured the bushes and found a couple of shops that straighten decks. $125.00 seemed a lot better than nearly a grand.

Still needed to purchase a replacement skirt for the leading edge of the mower deck. Also wanted to order self tapping screws which had corrroded.

First irk occurred with shipping.

Each part displayed with a tag line it was shipped free on webpage but when checking out online, shipping was imposed.

Second irk occurred when each part on the part's breakout page when selected indicated it was no longer available. However you could open another window on TroyBilt's website, enter the part number and it would present a price and if in stock or backordered. Totally hosed up web ordering system.

Third irk was trying to reach the order desk by phone. Following the typical multistep selection process to find a human being, I was left to marinate while listening to music written by tone deaf music haters.

Following the usual 10 to 20 minute on hold waitng for the next available attendant, I was greeted by a very pleasant woman. She politely informed me that free shipping required a $50.00 miniumm order. Nothing on the webpage about that but she did offer to take my verbal order and waive the shipping fee. Fair enough.

The skirt edge was a piece of stamped sheet metal with mounting holes and the screws retain the top safety covers on the mower deck to keep fingers and loose items out of the mower deck pulley system.

Leading edge was a $31.00 item and the screws $3.23 for a bag of six according to the website.

However when placing the order by phone it was revealed the screws were not in a bag, and were $3.23 each.

I politely thanked the attendant for her help, explained given the cost it was time to simply replace the mower, and hung the phone up.

The $31.00 for the skirt was sort of understandable, but six screws at $3.32 each ($19,92 total) was a bit more than what this redneck would tolerate. Time to find another ZTR mower and this time find something better suited for maintainability.

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User's recommendation: Buy a product with welded mower deck as opposed stamped metal parts. If you have to high prices for heavily budened repair parts then go ahead and buy a pro product.

Rita G Eue

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Verified Reviewer
| map-marker Kansas City, Missouri

Trouble with pony breaking pto cables

Calling customer service and have been on hold for one hour!!! Not satisfied with this service and definitely not satisfied with my equipment!!! Need customer service NOW!!!
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Loss:
$180
Cons:
  • Breaking cables on pto too many times

Preferred solution: Full refund

User's recommendation: Do not buy troy built!!!

Anonymous
map-marker Ipswich, Massachusetts

Terrible product / service

I bought a brand new pony ride on, used it twice and it broke. It took 5 weeks to get it fixed and when I finally got it back troy bilt offered me a free air filter.
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User's recommendation: Do not buy this product.

Anonymous
map-marker Bolivar, Missouri

Most horrible company and customer service. They are selling mowers that CAN NOT BE DELIVERED!!!

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Bought a mower they could not produce and they are still selling them. Horrible customer service. They do not communicate with their customers.
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User's recommendation: Do not buy anything from them.

Anonymous
map-marker Browerville, Minnesota

My zero turn mower Z54 i had my mower a year in March when I service it and my throttle cable broke and I called troy bilt and the guy said it was covered under warranty

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my throttle broke and a guy at troy bilt said it was covered and they gave me a case number and the place in my home town no longer work on them and I call the place in missouri and they told me it would take 2 to 3 months to get to it now troy bilt said it's not covered I will never buy your china junk ever again ll no he
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Loss:
$150

Preferred solution: Let the company propose a solution

Anonymous
map-marker Cibolo, Texas

Would not ever buy a Troy bilt

Warranty doesnt work at all. Did not help me for my issue with my lawnmower. And I get hung up on with them on the phone
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Anonymous
map-marker Shelton, Connecticut

Problem with leaf blower

Called for warranty parts , and parts diagram , never received conformation via email , never received diagram , gave them my simple email address 3 times and confirmed it , havecnot relieved any thing from this company , buy a different product TROY BUILT STINKS
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User's recommendation: Don't buy Troy. Built

George R Ehl
map-marker Atlanta, Georgia

Lawnmower is not working

Called Trot built and the lady done her best to help me with my problem as I was on the phone with her I figured out my situation so if you own a product made by Mtd and are having problems gave them a call
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Angelia I

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Verified Reviewer
| map-marker Peachtree City, Georgia

Return fees

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I ordered a bagger for my 42 inch zero turn mower. The bagger was approximately $470. I thought I had ordered the correct item. The item stated that it would fit a 42 inch mower. Well, I had to reorder and send the incorrect one back. However, the return was at my expense, $165. In addition to a 25% restocking fee. The new part cost over $500. What an expensive price to pay. Please do your research prior to purchasing from Troy-bilt or any other company. I will NEVER recommend them or purchase from them again.
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Loss:
$165

Preferred solution: Let the company propose a solution

User's recommendation: Run!! Do not buy from this company

Kathy H Vle
map-marker Fontana, California

Lawn mower

This has got to be the worst lawn mower I have ever bought. I purchased a smaller Troybilt, and it would not even start, so I took it back to Tractor Supply, and they could not get it started, so I got the more expensive model the TB130XP, and it is garbage. The rear axle is bent so the wheel rubs against the frame. The throttle cable does not engage all the way, so it is hard starting, you have to pull the cable with your hand for it to start..
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Cons:
  • Defective design

Preferred solution: replace it or give me a refund

User's recommendation: Don't buy

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